Especially in these trying “hurricane days”, safety is the #1 priority at Disney; therefore, Walt Disney World’s attractions will be closed until at least Monday. Offering your customers the best product or service means establishing certain values as Walt Disney did and also having the good sense to recognize when the situation dictates that one … Read more
The Golden Rule is part and parcel of the messages in virtually every religion in the world, and can serve as the inspiration for our love for employees and customers alike: Islam: not one of you truly believes until what you wish for others, you wish for yourself Christianity: do unto others as you would … Read more
It’s clear that companies continue to face challenges in talent management. For some, the increase in job-hopping and the changing demographics of the workforce are disheartening, but Disney leaders continue to focus on training and developing their carefully selected Cast Members. Many organizations turn their backs on young talent because they are convinced that these employees will … Read more
Join us at 1 pm ET to talk The Disney Way with best selling author Bill Capodagli, co-founder Capodagli Jackson Consulting and author. Fortune Magazine calls the book a ‘best of’ and says its “so useful you may whistle while you work.” WCHE 1520 AM Radio Donna Saul
I want to emphasize the importance of everyone being included in your organization’s training plans. Too many view training for just the upper echelons of the organization or a term that I despise – the “professionals.” That term implies that everyone else is not professional. Don’t you want your secretary to be a professional? Shouldn’t you … Read more
In 2000, e-commerce retail sales were less than $5 billion and department stores sales were nearly $60 billion; a mere 16 years later, e-commerce sales are over $100 billion and department store sales are less than $40 billion! Excursions to the local shopping mall with friends and family might soon be a thing of the … Read more
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From The Disney Way 3rd Edition: Dr. Claudia Hoyen, Director of Innovation, University Hospitals, Cleveland, Ohio: “By employing the principles learned from The Disney Way [training], we are working to tap into our largest resource: our patients, their families, and the thousands of caregivers and support staff. Through them, we have found new ways to help … Read more
Mark passed away suddenly last week, but he will always be with us in spirit… The ACTS culture and set of core values have driven the company to reach the upper echelon of senior living organizations in America. Mark said: “Much like The Disney Way, we believe the ACTS loving-kindness model sets a standard for … Read more