Safety FIRST At Disney – Hurricane Irma Reveals a Deeply Held Value

Especially in these trying “hurricane days”, safety is the #1 priority at Disney; therefore, Walt Disney World’s attractions will be closed until at least Monday. Offering your customers the best product or service means establishing certain values as Walt Disney did and also having the good sense to recognize when the situation dictates that one … Read more

Disney’s Leadership Training and Development

It’s clear that companies continue to face challenges in talent management.  For some, the increase in job-hopping and the changing demographics of the workforce are disheartening, but Disney leaders continue to focus on training and developing their carefully selected Cast Members.  Many organizations turn their backs on young talent because they are convinced that these employees will … Read more

Train EVERYONE in The Disney Way!

I want to emphasize the importance of everyone being included in your organization’s training plans. Too many view training for just the upper echelons of the organization or a term that I despise – the “professionals.” That term implies that everyone else is not professional. Don’t you want your secretary to be a professional? Shouldn’t you … Read more

Rainbow Babies & Children’s Hospital – A Disney Way Success Story – National Hospital Week

From The Disney Way 3rd Edition: Dr. Claudia Hoyen, Director of Innovation, University Hospitals, Cleveland, Ohio: “By employing the principles learned from The Disney Way [training], we are working to tap into our largest resource: our patients, their families, and the thousands of caregivers and support staff.  Through them, we have found new ways to help … Read more