“When we feel love and kindness toward others, it not only makes others feel loved and cared for, but it helps us also to develop inner happiness and peace.” – Dalai Lama During this past holiday season, Lynn and I were often delighted by the refreshing reports of random acts of kindness that … Read more
Review by Jeff Merhige, Executive Director, Joe C Davis YMCA Outdoor Center/Camp Widjiwagan YMCA of Middle Tennessee “Dream, Believe, Dare and Do has been a guiding philosophy in our management since being introduced to it by Bill Capodagli and Lynn Jackson. Recently Bill came to Nashville and led a day retreat we title Dream … Read more
It’s clear that companies continue to face challenges in talent management. For some, the increase in job-hopping and the changing demographics of the workforce are disheartening, but Disney leaders continue to focus on training and developing their carefully selected Cast Members. Many organizations turn their backs on young talent because they are convinced that these employees will … Read more
I want to emphasize the importance of everyone being included in your organization’s training plans. Too many view training for just the upper echelons of the organization or a term that I despise – the “professionals.” That term implies that everyone else is not professional. Don’t you want your secretary to be a professional? Shouldn’t you … Read more
From The Disney Way 3rd Edition: Dr. Claudia Hoyen, Director of Innovation, University Hospitals, Cleveland, Ohio: “By employing the principles learned from The Disney Way [training], we are working to tap into our largest resource: our patients, their families, and the thousands of caregivers and support staff. Through them, we have found new ways to help … Read more
Mark passed away suddenly last week, but he will always be with us in spirit… The ACTS culture and set of core values have driven the company to reach the upper echelon of senior living organizations in America. Mark said: “Much like The Disney Way, we believe the ACTS loving-kindness model sets a standard for … Read more
“Values must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization.”
“People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.”
Why should any local government entity be concerned with customer service? Responding to this question, a county official noted that his county has earned its reputation largely due to the people who live, visit, and do business with it. As such, it owes great service to visitors, residents, and employees. Besides, it’s just good business. … Read more