More than a decade has passed since Meryl Streep caused an uproar in Hollywood when she attacked Walt Disney as a man who “had some racist proclivities and supported an anti-Semitic industry lobbying group and was a gender bigot.” She made these remarks during a National Board of Review awards ceremony while giving an award … Read more
The Golden Rule is part and parcel of the messages in virtually every religion in the world, and can serve as the inspiration for our love for employees and customers alike: Islam: not one of you truly believes until what you wish for others, you wish for yourself Christianity: do unto others as you would … Read more
“When we feel love and kindness toward others, it not only makes others feel loved and cared for, but it helps us also to develop inner happiness and peace.” – Dalai Lama During this past holiday season, Lynn and I were often delighted by the refreshing reports of random acts of kindness that … Read more
Recently, The Disney Way was translated and published in Korea! Samsung reported that the book is being read by numerous scholars, students and opinion leaders with “great impression.” Recently, Samsung interviewed Bill for a special news program on the future of retail and how Disney has realized success in the retail marketplace. Watch for an update on … Read more
2018 Conference
http://www.grandhaventribune.com/Local/2017/08/15/Results-from-Disney-Way-training-approved-by-Township-Board
In 2000, e-commerce retail sales were less than $5 billion and department stores sales were nearly $60 billion; a mere 16 years later, e-commerce sales are over $100 billion and department store sales are less than $40 billion! Excursions to the local shopping mall with friends and family might soon be a thing of the … Read more
I recently stayed for a few days at a fabulous five-star oceanfront hotel. On the first morning, I ordered a side bowl of fruit for breakfast. Much to my delight, the waitress delivered a beautiful bowl of mixed fruit in a generously sized soup bowl. The next morning, I decided to order the fruit again, … Read more
In the words of Kayla Barber-Perrotta, The Disney Way Customer-Service Champion/Management Analyst: “Prior to sending our employees through “Disney Way” training, morale was low amongst Royal Oak employees. Many had experienced the cut-backs and increasing workload brought about by the recession, and were frustrated by a lack of time, resources, and general hope. Since the “Disney … Read more