In the Words of Our Clients:

“Our conference attendees couldn’t stop talking about how impressed they were with your presentation. Your insights into the Disney principles and use of relevant stories from other organizations set the tone for the 2 days of conference sessions that followed. I knew your message of providing legendary customer service would resonate well with our leaders but even more powerful seemed to be your message of creating an environment where front line employees feel empowered and are challenged to provide constant process/service improvement. Many of our leaders felt this was the next logical step in furthering our culture of “Loving-Kindness.” Our leadership team is now poised to Dream, Believe, Dare and Do!  You certainly worked your magic.  I couldn’t have asked for a better keynote speaker or inspiring message!”

(Jerry Grant, President and COO, ACTS Retirement-Life Communities, Inc.)

“Team Western Riviera learned a lot at The Disney Way training held at the Grand Lake Events Center and has enjoyed working together to implement our Dream Team! You can check out the impact the training has had on our staff by seeing what our guests say about our customer service on Trip Advisor (increased from 4 to 4.5 stars) and (increased from 8.2 to 8.5 rating). We have made changes that are significantly improving the way we work together on a day-to-day basis among ourselves, our guests and our community.”

(Jackie Tompkins, Co-owner, Western Riviera, Grand Lake, Colorado)

The Disney Way workshop inspired significant cultural change, and the newly drafted ‘Science Center Story’ helped move the organization forward with a single shared vision.”

(Curt Simmons, President and CEO, Science Center of Iowa)

“By employing the principles learned from The Disney Way, we are working to tap into our largest resource:  our patients, their families, and the thousands of caregivers and support staff…we have found new ways to help children and their families that look to us for care.”

(Claudia Hoyen, MD, Direct or Innovation, University Hospitals Rainbow Babies & Children’s Hospital – Cleveland)

“Bill’s “Dream, Believe, Dare, Do” messages resonated with our student affairs staff who work in a state university setting. We appreciated The Disney Way Customer Service principles shared and found them to be useful as we strive to meet the evolving educational and customer service needs of our students at CI.”

(Dr. Jennifer Miller, Vice President for Student Affairs office, California State University Channel Islands)

“Bill Capodagli led a representative steering committee who developed the Ottawa County customer service story and vision. He then facilitated lively and informative sessions with ninety thoughtfully chosen County influencers who used Storyboarding to develop customer service action plans and codes of conduct. Follow-up work will focus on training the remaining County employees and incorporating the customer service vision into the orientation of new personnel. Along with providing a framework for customer service, the sessions broke down the silos that naturally develop between divisions and enhanced the sense of camaraderie in Ottawa County. The results were nothing short of AMAZING!”

(Al Vanderberg, Ottawa County, MI Administrator)

“Bill’s approach to the workplace served as a glimpse into the opportunities that can arise from a professional culture where mutual respect, trust, collaboration and fun can produce phenomenal results.”

(Janet Sun, President, SHARE)

“Our group loved Bill!  He really kicked off our conference with a lot of fun and energy…Dreams and Dreamers:  How to Innovate like Walt Disney and the Pixarians!”

(Meghann Dawson, Instructional Design Manager, Credit Union National Association)

“Bill has been the keynoter for the nationally recognized arts integration reform model Opening Minds through the Arts (OMA) presenting at OMA conferences and seminars designed for teachers, artists, and administrators.  His participatory presentations have ignited school teams of administrators, teachers, arts specialists, parents, and community members to think beyond educational mandates and to champion 21st century learning: to Dream, Believe, Dare and Do.”

(Dr. Joan Ashcraft, Director and OMA cofounder, Tucson Unified School District)

“I’ve received numerous comments of praise for Bill…variations of ‘he was easily the best business speaker I have ever heard, and I have heard many.’”

(Betsy Hilt, Executive Director, Tennessee Society of Association Executives)

“Overall, a great speech!  I appreciated the fact that Bill was able to connect the message with our audience.”

(Enzo Conciatori, Manager, Service Business Volvo Car of North America, LLC)

“In The Disney Way retreat, we utilized the storyboarding tool to begin the process of systematically unearthing our business challenges.  The ‘so what’ was that we eliminated silos and restructured the organization.”

(Jim Craig, COO, ClearPoint Credit Counseling Solutions)

Capodagli Jackson Consulting - Flanagin's Book Table - The Disney Way    Royal Oak, Michigan Employee Appreciation Station