Take Accountability for Your Career – The Talent Revolution Begins with You!

  Three weeks ago I wrote about the talent revolution (February 2, 2017). The essence of the piece is that too many organizations fail to develop talent; instead they treat employees as a commodity of “warm bodies”. However, employers do not deserve all the blame…often employees fail to take accountability for their own careers! I … Read more…

Do Not Look at Efficiency in a Vacuum!

The business dictionary defines efficiency as: “The comparison of what is actually produced or performed with what can be achieved with the same consumption of resources (money, time, labor, etc.).” In today’s fast-paced volatile economy, what organization would not be concerned about efficiency? However, too many companies use efficiency as the driving force to do … Read more…

A Talent Revolution Can Drive Your “Disney Way” Customer-Centric Culture

Too many organizations view their employees as merely a variable expense. Sure, CEOs will tell you that employees are their “number one” asset. But, they also say, “We manage turnover, and dispose of assets.” That never works in a “Disney Way” customer-centric culture. Let’s consider how Disney, an athletic team, a symphony orchestra, a Broadway … Read more…

Engagement Begins with the Leader

After all the times I have written, lectured and directed leaders about the benefits of “engagement”, here I go again. Indeed, the benefits of engaging customers are staggering…period. According to Bain Consulting Group, since 2001, “engaged” organizations have outperformed the S&P average cumulative share price by margins up to 99%! Simply stated, the reason why … Read more…

The “Magic” Words that Can Increase Productivity Over 10%!

No, it is not Bibbidi-Bobbidi-Boo, Supercalifragilisticexpialidocious, or even Meeska, Mooska, Mickey Mouse. It’s the simple, yet powerful, words your Mother taught you from the time you were just out of diapers: “PLEASE” AND “THANK-YOU!”   It seems that those words were spoken in yesteryear a lot more frequently than they are today. So, where have … Read more…

Stop Commodity Mentality: “What ever you do, do it well.” Walt Disney

Happy New Year!  Start the New Year out right by never assuming your product or service is a commodity. How many times have you thought, “We don’t have the time, money, or talent to innovate.” Or, “Our product is really a commodity, so we have to just make sure we can produce it at the … Read more…

All I Want for Christmas is the “Magic Formula” to Lead Millennials?

HAPPY HOLIDAYS FROM CAPODAGLI JACKSON – BILL, LYNN AND OUR MASCOT ELLI! Many of my Generation X and “Boomer” clients would like to receive a special Christmas gift this year – one that won’t fit under their tree:  the “magic formula” for leading Millennials. By 2020, one in three American adults will be a Millennial … Read more…

A “Disney Way” Customer-Centric Culture in Local Government?

As a consultant, I have worked with numerous local governments who are seeking to achieve a “Disney Way” customer-centric culture. Walt Disney once said, “The city of tomorrow ought to be a city that caters to the people as a service function.” PricewaterhouseCoopers (PwC), an internationally acclaimed professional services firm, suggests five drivers for the … Read more…

Walt Disney Inspires us to Dream…So Open a Dream Room!

Walt Disney once said, “We allow no geniuses around our studio.” He inspired his coworkers to dream, and he believed that everyone was creative. Our favorite way to capture some “Disney magic” from an entire organization by championing a Dream Room. You can begin by selecting a vacant office or small conference room that may be used for … Read more…