Samsung Interviews Bill Capodagli – Watch for An Update!

Recently, The Disney Way was translated and published in Korea!  Samsung reported that the book is being read by numerous scholars, students and opinion leaders with “great impression.”  Recently, Samsung interviewed Bill for a special news program on the future of retail and how Disney has realized success in the retail marketplace. Watch for an update on … Read more

Grand Haven Charter Township Newsletter

  DISNEY WAY UPDATE Volume I, Issue I, 08/18/17 Story, Values and Code of Conduct Approved by Board On August 14, 2017, the Township Board unanimously approved the Story, Values, and Codes of Conduct for Grand Haven Charter Township that were developed by Township employees. Thank you to Stacey Fedewa, Tom Gerencer, and Andrea Sandoval … Read more

Safety FIRST At Disney – Hurricane Irma Reveals a Deeply Held Value

Especially in these trying “hurricane days”, safety is the #1 priority at Disney; therefore, Walt Disney World’s attractions will be closed until at least Monday. Offering your customers the best product or service means establishing certain values as Walt Disney did and also having the good sense to recognize when the situation dictates that one … Read more

Disney’s Leadership Training and Development

It’s clear that companies continue to face challenges in talent management.  For some, the increase in job-hopping and the changing demographics of the workforce are disheartening, but Disney leaders continue to focus on training and developing their carefully selected Cast Members.  Many organizations turn their backs on young talent because they are convinced that these employees will … Read more

Train EVERYONE in The Disney Way!

I want to emphasize the importance of everyone being included in your organization’s training plans. Too many view training for just the upper echelons of the organization or a term that I despise – the “professionals.” That term implies that everyone else is not professional. Don’t you want your secretary to be a professional? Shouldn’t you … Read more