Human Resources

Disney’s Leadership Training and Development

It’s clear that companies continue to face challenges in talent management.  For some, the increase in job-hopping and the changing demographics of the workforce are disheartening, but Disney leaders continue to focus on training and developing their carefully selected Cast Members.  Many organizations turn their backs on young talent because they are convinced that these employees will … Read more

Train EVERYONE in The Disney Way!

I want to emphasize the importance of everyone being included in your organization’s training plans. Too many view training for just the upper echelons of the organization or a term that I despise – the “professionals.” That term implies that everyone else is not professional. Don’t you want your secretary to be a professional? Shouldn’t you … Read more

The Disney Way in Royal Oak, Michigan

In the words of Kayla Barber-Perrotta, The Disney Way Customer-Service Champion/Management Analyst: “Prior to sending our employees through “Disney Way” training, morale was low amongst Royal Oak employees. Many had experienced the cut-backs and increasing workload brought about by the recession, and were frustrated by a lack of time, resources, and general hope. Since the “Disney … Read more

Take Accountability for Your Career – The Talent Revolution Begins with You!

  Three weeks ago I wrote about the talent revolution (February 2, 2017). The essence of the piece is that too many organizations fail to develop talent; instead they treat employees as a commodity of “warm bodies”. However, employers do not deserve all the blame…often employees fail to take accountability for their own careers! I … Read more

A Talent Revolution Can Drive Your “Disney Way” Customer-Centric Culture

Too many organizations view their employees as merely a variable expense. Sure, CEOs will tell you that employees are their “number one” asset. But, they also say, “We manage turnover, and dispose of assets.” That never works in a “Disney Way” customer-centric culture. Let’s consider how Disney, an athletic team, a symphony orchestra, a Broadway … Read more

All I Want for Christmas is the “Magic Formula” to Lead Millennials?

HAPPY HOLIDAYS FROM CAPODAGLI JACKSON – BILL, LYNN AND OUR MASCOT ELLI! Many of my Generation X and “Boomer” clients would like to receive a special Christmas gift this year – one that won’t fit under their tree:  the “magic formula” for leading Millennials. By 2020, one in three American adults will be a Millennial … Read more

Walt Disney Inspires us to Dream…So Open a Dream Room!

Walt Disney once said, “We allow no geniuses around our studio.” He inspired his coworkers to dream, and he believed that everyone was creative. Our favorite way to capture some “Disney magic” from an entire organization by championing a Dream Room. You can begin by selecting a vacant office or small conference room that may be used for … Read more