“The Love Bank” – The Power of Customer Engagement

  “When we feel love and kindness toward others, it not only makes others feel loved and cared for, but it helps us also to develop inner happiness and peace.” – Dalai Lama   During this past holiday season, Lynn and I were often delighted by the refreshing reports of random acts of kindness that … Read more

Dream Retreat – The Disney Way – Review

Review by Jeff Merhige, Executive Director, Joe C Davis YMCA Outdoor Center/Camp Widjiwagan YMCA of Middle Tennessee   “Dream, Believe, Dare and Do has been a guiding philosophy in our management since being introduced to it by Bill Capodagli and Lynn Jackson. Recently Bill came to Nashville and led a day retreat we title Dream … Read more

Samsung Interviews Bill Capodagli – Watch for An Update!

Recently, The Disney Way was translated and published in Korea!  Samsung reported that the book is being read by numerous scholars, students and opinion leaders with “great impression.”  Recently, Samsung interviewed Bill for a special news program on the future of retail and how Disney has realized success in the retail marketplace. Watch for an update on … Read more

Grand Haven Charter Township Newsletter

  DISNEY WAY UPDATE Volume I, Issue I, 08/18/17 Story, Values and Code of Conduct Approved by Board On August 14, 2017, the Township Board unanimously approved the Story, Values, and Codes of Conduct for Grand Haven Charter Township that were developed by Township employees. Thank you to Stacey Fedewa, Tom Gerencer, and Andrea Sandoval … Read more

Disney’s Leadership Training and Development

It’s clear that companies continue to face challenges in talent management.  For some, the increase in job-hopping and the changing demographics of the workforce are disheartening, but Disney leaders continue to focus on training and developing their carefully selected Cast Members.  Many organizations turn their backs on young talent because they are convinced that these employees will … Read more

Train EVERYONE in The Disney Way!

I want to emphasize the importance of everyone being included in your organization’s training plans. Too many view training for just the upper echelons of the organization or a term that I despise – the “professionals.” That term implies that everyone else is not professional. Don’t you want your secretary to be a professional? Shouldn’t you … Read more