Stop Commodity Mentality: “What ever you do, do it well.” Walt Disney

Happy New Year!  Start the New Year out right by never assuming your product or service is a commodity. How many times have you thought, “We don’t have the time, money, or talent to innovate.” Or, “Our product is really a commodity, so we have to just make sure we can produce it at the … Read more

All I Want for Christmas is the “Magic Formula” to Lead Millennials?

HAPPY HOLIDAYS FROM CAPODAGLI JACKSON – BILL, LYNN AND OUR MASCOT ELLI! Many of my Generation X and “Boomer” clients would like to receive a special Christmas gift this year – one that won’t fit under their tree:  the “magic formula” for leading Millennials. By 2020, one in three American adults will be a Millennial … Read more

A “Disney Way” Customer-Centric Culture in Local Government?

As a consultant, I have worked with numerous local governments who are seeking to achieve a “Disney Way” customer-centric culture. Walt Disney once said, “The city of tomorrow ought to be a city that caters to the people as a service function.” PricewaterhouseCoopers (PwC), an internationally acclaimed professional services firm, suggests five drivers for the … Read more