The Golden Rule is part and parcel of the messages in virtually every religion in the world, and can serve as the inspiration for our love for employees and customers alike: Islam: not one of you truly believes until what you wish for others, you wish for yourself Christianity: do unto others as you would … Read more
“When we feel love and kindness toward others, it not only makes others feel loved and cared for, but it helps us also to develop inner happiness and peace.” – Dalai Lama During this past holiday season, Lynn and I were often delighted by the refreshing reports of random acts of kindness that … Read more
DISNEY WAY UPDATE Volume I, Issue I, 08/18/17 Story, Values and Code of Conduct Approved by Board On August 14, 2017, the Township Board unanimously approved the Story, Values, and Codes of Conduct for Grand Haven Charter Township that were developed by Township employees. Thank you to Stacey Fedewa, Tom Gerencer, and Andrea Sandoval … Read more
Join us at 1 pm ET to talk The Disney Way with best selling author Bill Capodagli, co-founder Capodagli Jackson Consulting and author. Fortune Magazine calls the book a ‘best of’ and says its “so useful you may whistle while you work.” WCHE 1520 AM Radio Donna Saul
In 2000, e-commerce retail sales were less than $5 billion and department stores sales were nearly $60 billion; a mere 16 years later, e-commerce sales are over $100 billion and department store sales are less than $40 billion! Excursions to the local shopping mall with friends and family might soon be a thing of the … Read more
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I recently stayed for a few days at a fabulous five-star oceanfront hotel. On the first morning, I ordered a side bowl of fruit for breakfast. Much to my delight, the waitress delivered a beautiful bowl of mixed fruit in a generously sized soup bowl. The next morning, I decided to order the fruit again, … Read more
After all the times I have written, lectured and directed leaders about the benefits of “engagement”, here I go again. Indeed, the benefits of engaging customers are staggering…period. According to Bain Consulting Group, since 2001, “engaged” organizations have outperformed the S&P average cumulative share price by margins up to 99%! Simply stated, the reason why … Read more
Happy New Year! Start the New Year out right by never assuming your product or service is a commodity. How many times have you thought, “We don’t have the time, money, or talent to innovate.” Or, “Our product is really a commodity, so we have to just make sure we can produce it at the … Read more