HAPPY HOLIDAYS FROM CAPODAGLI JACKSON – BILL, LYNN AND OUR MASCOT ELLI! Many of my Generation X and “Boomer” clients would like to receive a special Christmas gift this year – one that won’t fit under their tree: the “magic formula” for leading Millennials. By 2020, one in three American adults will be a Millennial … Read more
As a consultant, I have worked with numerous local governments who are seeking to achieve a “Disney Way” customer-centric culture. Walt Disney once said, “The city of tomorrow ought to be a city that caters to the people as a service function.” PricewaterhouseCoopers (PwC), an internationally acclaimed professional services firm, suggests five drivers for the … Read more
Walt Disney once said, “We allow no geniuses around our studio.” He inspired his coworkers to dream, and he believed that everyone was creative. Our favorite way to capture some “Disney magic” from an entire organization by championing a Dream Room. You can begin by selecting a vacant office or small conference room that may be used for … Read more