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Month: June 2017

Is the Brick-and-Mortar Retail Store Dead?

June 30, 2017 by Bill Capodagli

In 2000, e-commerce retail sales were less than $5 billion and department stores sales were nearly $60 billion; a mere 16 years later, e-commerce sales are over $100 billion and department store sales are less than $40 billion! Excursions to the local shopping mall with friends and family might soon be a thing of the … Read more

Categories Customer Engagement, Customer Service, Uncategorized

Grand Haven Charter Township Learns The Disney Way!

June 5, 2017June 5, 2017 by Bill Capodagli

http://preview.tinyurl.com/ycxom72s

Categories Bill Capodagli Consulting and Training, Bill Capodagli Keynote, Customer Engagement, Customer-Centric Culture

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