Month: April 2017
The Failure of a Profit-Centered Focus
You may be aware of the recent events that have led to the damaged reputation of United Airlines. The story was told: United had to randomly select four passengers to alter their travel plans to make room for four United employees. A video of police officers dragging a passenger from the plane went viral. United … Read more
Local Government Must Become Customer-Centric!
Why should any local government entity be concerned with customer service? Responding to this question, a county official noted that his county has earned its reputation largely due to the people who live, visit, and do business with it. As such, it owes great service to visitors, residents, and employees. Besides, it’s just good business. … Read more