Webinar
Bill Capodagli, management expert and bestselling coauthor of The Disney Way and Innovate the Pixar Way, is introducing a brand new 2012 webinar – Creating Magical Customer Service – The Disney Way. Fortune magazine cited The Disney Way as a “Best Business Book” and “so useful, you may whistle while you work.”
Space is limited for this most useful and magical customer service webinar, so gather up your team and join us for a memorable learning experience!
The webinar will take place on Wednesday, February 15th, 2012 from 2-3:30pm EST and will be moderated by creative consultant, Ken Freestone.
The cost of the webinar is $149.00. The webinar includes the presentation, Questions and Answers with Bill, and bonus materials.
Click here to register
The Creating Magical Customer Service – The Disney Way webinar is all about culture…the key to customer service!
Here’s an opportunity to engage your customers in a new way…to adopt a “treat your customers as guests” Disney tradition. You’ll learn how you can build your own “magical” culture and produce great results for your organization. One of the secrets is to understand the importance of putting on the best “show” possible for your guests, whether you’re taking a reservation over the phone, stocking shelves at the grocery, or running a daycare center. In Creating Magical Customer Service – The Disney Way, you’ll learn how to direct a Disney Way customer-centric “show” business production within your own team.
What you’ll gain from participating in the webinar:
Walt Disney created an organization that has become the quintessential model for customer service, perhaps in the entire world. In Creating Magical Customer Service – The Disney Way, Bill Capodagli will lead you to apply Walt’s Dream, Believe, Dare, Do principles to achieve magical results in your organization. With moderator and creative consultant Ken Freestone, Bill will bring to life all the elements of a model required to produce the customer-centric culture you’ve been dreaming about!
Our Competitive Advantage
Bill Capodagli’s expertise in leadership, innovation and customer service has been the catalyst for transforming the cultures of numerous organizations. For over 30 years, Bill has benchmarked the Walt Disney Company and helped scores of organizations revamp their customer service standards, develop innovative products, and increase productivity using Walt Disney’s original credo for success: Dream, Believe, Dare, Do. Bill Capodagli is the most requested keynote speaker on the topics of Disney and Pixar culture, leadership, customer service and innovation.
Praise for Bill Capodagli’s Presentations:
“Bill’s energy and insight into one of the best run creative organizations of our time were inspiring and timely!” (Catherine Locke, Manager, Cox Communications)
“Bill’s approach to the workplace served as a glimpse into the opportunities that can arise from a professional culture where mutual respect, trust, collaboration and fun can produce phenomenal results.” (Janet Sun, President, SHARE)
“Thanks to Bill for teaching us Storyboarding; he did an amazing job! I look forward to utilizing these skills very soon.” (Alyssa Pepper, CFB Training Specialist, Arvest Bank, Arkansas)
“Bill was so ON TARGET for our group. We want to know what he can do for us next.” (Regina Howell, GM Team, Windsor Capital Group – Embassy Suites)
“Bill’s participatory presentations have ignited school teams of administrators, teachers, arts specialists, parents, and community members to think beyond educational mandates and to champion 21st century learning: to dream, believe, dare and do.” (Dr. Joan Ashcraft, Director and OMA cofounder)
Capodagli Jackson Consulting has a proven track record of implementing The Disney Way principles within organizations who want more than a trainer or a former Disney employee...they want a consultant whose career has been defined by bringing to life new cultures based upon Dream, Believe, Dare, Do.
Click here to register
STAY TUNED FOR NEW AND EXCITING DISNEY WAY AND PIXAR WAY WEBINARS!
Space is limited for this most useful and magical customer service webinar, so gather up your team and join us for a memorable learning experience!
The webinar will take place on Wednesday, February 15th, 2012 from 2-3:30pm EST and will be moderated by creative consultant, Ken Freestone.
The cost of the webinar is $149.00. The webinar includes the presentation, Questions and Answers with Bill, and bonus materials.
Click here to register
The Creating Magical Customer Service – The Disney Way webinar is all about culture…the key to customer service! Here’s an opportunity to engage your customers in a new way…to adopt a “treat your customers as guests” Disney tradition. You’ll learn how you can build your own “magical” culture and produce great results for your organization. One of the secrets is to understand the importance of putting on the best “show” possible for your guests, whether you’re taking a reservation over the phone, stocking shelves at the grocery, or running a daycare center. In Creating Magical Customer Service – The Disney Way, you’ll learn how to direct a Disney Way customer-centric “show” business production within your own team.
What you’ll gain from participating in the webinar:
- VISION/STORY
- Understand how the vision or story sparks a passion to create magical guest/customer experiences
- Learn how to develop a story that brings to life your product or service
- VALUES
- Understand the value of engaging your guests/customers
- Find new ways to have fun on the job and engage your guests/customers in the “show”
- SHOW
- Understand the elements required for creating your own unique “show”
- Create a “show business focus”
- CASTING
- Understand how to hire to the Disney Way culture
- Learn how to create an orientation process to include culture, vision and values of the entire organization
- REVIEWS
- Understand how to measure the guest/customer experience
- Learn how to use tools to capture guest/customer perceptions
Walt Disney created an organization that has become the quintessential model for customer service, perhaps in the entire world. In Creating Magical Customer Service – The Disney Way, Bill Capodagli will lead you to apply Walt’s Dream, Believe, Dare, Do principles to achieve magical results in your organization. With moderator and creative consultant Ken Freestone, Bill will bring to life all the elements of a model required to produce the customer-centric culture you’ve been dreaming about!
Our Competitive Advantage
Bill Capodagli’s expertise in leadership, innovation and customer service has been the catalyst for transforming the cultures of numerous organizations. For over 30 years, Bill has benchmarked the Walt Disney Company and helped scores of organizations revamp their customer service standards, develop innovative products, and increase productivity using Walt Disney’s original credo for success: Dream, Believe, Dare, Do. Bill Capodagli is the most requested keynote speaker on the topics of Disney and Pixar culture, leadership, customer service and innovation.
Praise for Bill Capodagli’s Presentations:
“Bill’s energy and insight into one of the best run creative organizations of our time were inspiring and timely!” (Catherine Locke, Manager, Cox Communications)
“Bill’s approach to the workplace served as a glimpse into the opportunities that can arise from a professional culture where mutual respect, trust, collaboration and fun can produce phenomenal results.” (Janet Sun, President, SHARE)
“Thanks to Bill for teaching us Storyboarding; he did an amazing job! I look forward to utilizing these skills very soon.” (Alyssa Pepper, CFB Training Specialist, Arvest Bank, Arkansas)
“Bill was so ON TARGET for our group. We want to know what he can do for us next.” (Regina Howell, GM Team, Windsor Capital Group – Embassy Suites)
“Bill’s participatory presentations have ignited school teams of administrators, teachers, arts specialists, parents, and community members to think beyond educational mandates and to champion 21st century learning: to dream, believe, dare and do.” (Dr. Joan Ashcraft, Director and OMA cofounder)
Capodagli Jackson Consulting has a proven track record of implementing The Disney Way principles within organizations who want more than a trainer or a former Disney employee...they want a consultant whose career has been defined by bringing to life new cultures based upon Dream, Believe, Dare, Do.
Click here to register
STAY TUNED FOR NEW AND EXCITING DISNEY WAY AND PIXAR WAY WEBINARS!