Success in today’s changing world comes from inspired leadership and a relentless pursuit of a long-term culture of excellence. There are great lessons to be gleaned from Walt Disney who believed that creating a memorable experience for “guests” was more about “systems” than “smiles.”

In this highly acclaimed keynote presentation, Bill Capodagli shares solid methods to apply Walt’s original Dream, Believe, Dare, Do model in environments from hospitality to healthcare.